YOUR MOST ASKED QUESTIONS

How do I place an order

Simply follow these steps to shop

    1. Click Add to Shopping Bag to place the item you want to buy in your bag.
    2. Once you have finished shopping, click on the bag icon to view the items in your bag and to pay. This will appear on the top right hand side of the screen. If you're happy with the items in your bag, click 'PROCEED TO CHECKOUT'.
    3. Enter your email address and password or if you're a new customer, register now. You will then be taken to the Confirm and Pay page.
    4. Review and confirm the items in your order.
    5. If you have a discount code to use, you'll need to enter it under 'Apply Discount Code' tab.
    6. Confirm your delivery address and delivery method.
    7. Confirm your payment method and Place Order. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.

An email confirmation will be sent to your registered email address to let you know your order details. It's worth checking SaturdayClub is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.

Are the items in my shopping cart reserved?

Items are not reserved until payment has been made. That's why we recommend completing your purchase as soon as you can to secure your items.

Do I need to register for an account in order to make purchases?

Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.

Order issues

Can I change or cancel my order after confirmation?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.

I'm missing an item from my order, what do I do?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If you’ve placed multiple orders within a few days of each other and are being shipped to the same delivery address, your different orders may be have been combined into a single parcel.

Can I get my pre-order items now?

We know how disappointed you are when the season’s best-selling styles are sold out! The pre-order option is how we can help you grab your favorite styles in your preferred color and size.

As this is an advance purchase, payment is made at the time of purchase. The delivery will differ from the standard shipping window. Please refer to individual product page for more details.

If your order includes both in stock and pre-order items, the pre-order items will be dispatched separately, at a later date. A separate email with tracking details of your pre-order items will be sent once the items leave our warehouse.

Delivery & Shipping

Do you offer free shipping?

We offer free shipping for all orders above $70, otherwise, a delivery charge of $10 applies. Most packages will arrive 3 to 5 business days from date of payment. Depending on stock availability, certain items in your order may be shipped from our overseas warehouse, which may take an additional 2 business days.

Do you ship internationally?

Yes, we ship to multiple countries!

For more info on where we deliver to, international shipping rates and delivery time frames, drop us an email at [email protected] with your country location.

SaturdayClub is also available locally in Singapore, Hong Kong, Malaysia, Australia and Japan.

Singapore https://saturdayclub.com/

Hong Kong https://saturdayclub.hk

Malaysia https://saturdayclub.my

Australia https://saturdayclub.com.au

Japan https://saturdayclub.jp

What are the delivery options available?

We deliver via FedEx. You can track your parcels at https://www.fedex.com/en-us/tracking.html.

Sign up for FedEx Delivery Manager at https://www.fedex.com/en-us/delivery-manager.html to customize your delivery process and to be updated every step of the way.

What happens if nobody is around to receive the parcel on the day of the delivery?

Our courier partner will contact you directly to schedule for a re-delivery if the first delivery is unsuccessful. You parcel will be returned to us after subsequent failed attempts. We are more than happy to redeliver your order with a nominal redelivery fee.

What happens if I need to change the delivery method after placing my order?

Depending on the delivery status, an additional charge may be imposed if the change require an additional delivery. Please email us at [email protected] and we will assist you accordingly.

How do I check the status of my orders?

You will receive an initial email notification from us once your order is being processed. A second email containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.

Most packages will reach you within 3 business days. If you did not receive your items or hear from our courier partners after 3 business days, please email us at [email protected] and we will assist you accordingly.

Depending on stock availability, certain items in your order may be shipped from our overseas warehouse, which may take an additional 2 business days.

Return & Exchange Policy

What are the qualifying conditions to be eligible for an exchange or return?

The item(s) must be in their original conditions, i.e. unaltered, undamaged and unwashed, with the secured tag intact and in the original zip lock packaging.

Please complete the return form which can be found at the back of your invoice, and include it together with the return item(s). Kindly ensure that the details are filled in correctly as it will help us to speed up the return process.

Returns/Exchange is limited to one time and sale items are not returnable/exchangeable.

Customers found returning items repeatedly may be refused at our discretion.

How to Return

Simply complete our Return Form at the back of your invoice and send the item(s) back to us as per the qualifying condition. Postage fees for returns will be at your own cost. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.

All returns have to reach us within 30 days from your order being dispatched from our warehouse, or available for collection. Upon receiving and checking that the item(s) received meets all our qualifying conditions, a credit voucher will be sent to you via a system generated email. The credit is equivalent to the purchase price of each returned item.

Please send your returns to:
SG-2485-179X SaturdayClub
18432 NE Sandy Blvd, Multnomah
STE5001, Suite SG-2485-179X
Portland, Oregon
97251-6835

Tel: (503) 213-4622

Store Credit

You can view your store credit after logging into your account.

Your store credit never expires, just as love never ends.

Your store credit is redeemable on all merchandise on our website.

If your available store credit is more than the value of your transaction, the unused portion will be kept in your account and will be applied to subsequent purchases.

If your purchase exceeds the amount on your store credit, you can pay the excess amount in any of our payments accepted.

Products bought with store credit are subject to the same exchange and return policy as any other products.

We reserve the right to refuse, cancel or hold for review any store credit for suspected fraud, mistakenly issued in an incorrect denomination, or for any other violations of our policies.

How to Exchange

Please drop us an e-mail at [email protected] with the following information, within 7 days upon receipt of your order.

i. Invoice number
ii. Product Reference Number (Eg: AXXXXXXXX)
iii. Size and/or Colour you wish to exchange to

Regretfully, we are unable to exchange to a different item due to technical difficulties.

Our Customer Service team will work on your request as soon as possible and get back to you with the next 7 days.

Exclusion

Items bought on sale are not returnable or exchangeable.

Returns outside the stipulated timeframes will not be accepted.

Return & Exchange are limited to 1 item per order.

Customers found returning items repeatedly may be refused at our discretion.

How do I know the status of my Return & Exchange?

Please allow 14 days, upon the receipt of your returned item, for us to process your request.

For return: You will receive an email notification containing your credit voucher code once refund has been processed.

For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched.

If you have not heard back from us by the end of 14 days, please drop us an email at [email protected] and we will sort it out for you.

I received an incorrect or defective item, what should I do?

We’re really sorry and will fix this for you as soon as possible.

Please drop us an e-mail at [email protected] with the following information, within 7 days upon receipt of your order.

i. Invoice number
ii. Product Reference Number (Eg: AXXXXXX)
iii. Description of the issue
iv. Clear photos of the defect or wrong item

Our Customer Service team will get this sorted and get back to you with the next 7 days.

Payment

What payment options do you accept?

We accept payment via PayPal.

I cannot proceed to pay for my order, what do I do?

If you're still having trouble placing an order after multiple attempts, please drop us an email at [email protected] with a screenshot of the error and we will sort it out for you.

Restock

How do Back in Stock notifications work?

To receive a back in stock notification, simply visit the product page of your favorite items and click the "Notify me when available" button at the bottom of the page. Once the item is restocked, you'll be notified right away via email.

If you've received a back in stock notification, you'll need to be quick as we cannot guarantee how long the item will be back in stock for.

If the item goes back out of stock again before you've purchased it, you'll need to sign up to be notified again.

Helpful Hint: Act quickly when you find a style, size, or color you like! We can never guarantee that an item will be restocked.

Technical

What should I do if I’m having problems with your site?

Most technical issues can be resolved by clearing your browser's cache and cookies . You'll also need to make sure that you accept our cookies.

If you're not sure how to clear your browser's cache and cookies, please see below:

iOS - Safari

If you're using Safari on an iOS device, press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select Clear History and Clear Cookies and Data.

Once you've done this, simply open up Safari again and go to our website.

iOS – Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies.

Once you've done this, simply close and reopen Chrome again and go to our website.

Android

If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.

1. Delete your cookies

You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).

Please note that if you have items in your bag or in your 'Saved items' section that were added when you weren't logged in, you'll need to make a note of the pro duct name/code as deleting your cookies could clear this history.

On most internet browsers you can delete your cookies using ‘Tools' or ‘History'.

2. Restart your browser

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

3. Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

4. Contact Us

If you're still having problems, contact our Customer Care Team with the following information:

  • As much detail as you can about the issue
  • Screenshots of any error messages you get
  • Which web browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
  • What you've done so far to try to resolve it

I'm having trouble signing into my account

You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:

  • Make sure you are using the same email address and password you registered with.
  • If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
  • If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

If your issue isn't password related, here are a few things you may want to check;

  • Make sure that the 'Block all cookies' function is disabled on your browser's settings
  • Check that Javascript is enabled on your browser's settings.
  • Make sure that you don't have any content blockers installed.
  • Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won't be able to access your account. You can resolve this problem easily by setting the time on your device to default.

If after this you still can't sign in, contact our Customer Care Team giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.

I've forgotten my password, how do I reset it?

If you've forgotten your password, it's really simple to get back into your account.

  • Head over to our sign in page by clicking here or it can be found in the right hand corner of the screen.
  • Click the Forgot password? link and enter your email address.
  • We'll then email you a link directly to your registered email address to reset your password.

Having trouble finding the email?

We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account.