By using this site, you agree to our privacy policy and to the placement of cookies on your computer.
An email confirmation will be sent to your registered email address to let you know your order details. It's worth checking SaturdayClub is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.
Items are not reserved until payment has been made. That's why we recommend completing your purchase as soon as you can to secure your items.
Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.
We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If you’ve placed multiple orders within a few days of each other and are being shipped to the same delivery address, your different orders may be have been combined into a single parcel.
We know how disappointed you are when the season’s best-selling styles are sold out! The pre-order option is how we can help you grab your favorite styles in your preferred color and size.
As this is an advance purchase, payment is made at the time of purchase. The delivery will differ from the standard shipping window. Please refer to individual product page for more details.
If your order includes both in-stock and pre-order items, all your items will be dispatched together, at a later date when your pre-order items arrive.
If you prefer to receive your in-stocks items first, kindly order them separately. You may purchase in-stocks items in your first order and purchase pre-order items in your next order.
We have sustainability in mind as we make our products, and by introducing Pre-orders, we strive to reduce waste in the fashion industry. Honestly, we're not zero waste currently, it’s a work in progress. Sustainability is a team effort and our pre-order relies on you. You get to decide what styles you want to bring back and how much of it. We only keep a limited quantity of every style in stock so that our products don't go to waste. At SaturdayClub, we care about the earth and are doing everything possible to reduce our industry’s impact on the environment.
If your order includes both in-stock and pre-order items, all your items will be dispatched together, at a later date when your pre-order items arrive. This way, we go green by consolidating the delivery of your items.
If you prefer to receive your in-stocks items first, kindly order them separately. You may purchase in-stocks items in your first order and purchase pre-order items in your next order.
We offer free shipping and handling for all local shipping in Singapore. Free shipping will be applied automatically to all qualifying orders. No minimum purchase, coupons or promotion codes are required. Most packages will arrive 1 to 3 business days from date of payment. Depending on stock availability, certain items in your order may be shipped from our overseas warehouse, which may take an additional 2 business days.
Yes, we ship to multiple countries!
Please visit our local sites if you are shipping to the following countries.
US https://saturdayclub.com/us
Australia https://saturdayclub.com.au
Hong Kong https://saturdayclub.hk
Malaysia https://saturdayclub.my
Japan https://saturdayclub.jp
If your country is not listed above, drop us an email at [email protected] with your shipping address to obtain the latest shipping rates and delivery time frames.
The shipping fee paid during the checkout process does not include taxes and import duties. Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be according to local regulations.
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before our delivery can proceed.
If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.
You can find estimates on customs & duties here to avoid unplanned delivery costs.
The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most up-to-date information, it is best to check with your local customs office before placing an order.
We provide 3 convenient modes of delivery as follows. Simply select the option that you want at the checkout page.
POPStation is a locker system where you can self-collect your parcels at your own convenience. This way you don't have to sit around at home waiting for your parcel to be delivered to you.
POPStation is conveniently located at more than 200 locations islandwide. You may locate a locker nearest to you via this link https://www.mypopstation.com/locations
Yes, it is completely free!
Select POPStation delivery during checkout and we will dispatch your parcel to the locker location of your choice. You will receive an SMS and Email notification containing your collection PIN and locker number once the parcel has been delivered. You can then head down to the locker to collect it 24/7.
It is important that you enter a valid mobile number in order to receive the SMS.
No, you do not need to register for a POPStation account.
For POPStation, you have 3 calendar days from the time you receive the SMS/Email notification to collect your parcel. If you don't collect your item within the stipulated time, the item will be redirected to the General Post Office (GPO) at Singpost Centre and you will receive a reminder notification. If not collected, it will be returned to SaturdayClub and redelivery will be chargeable.
Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the SMS/Email notification to the authorised person at your discretion. Please note that you will bear the full responsibility for supplying the message details to a third party who is collecting the parcel in your name.
Currently, SaturdayClub does not offer any return services through locker providers.
Our courier partner will contact you directly to schedule for a re-delivery if the first delivery is unsuccessful. You parcel will be returned to us after subsequent failed attempts. We are more than happy to redelivery your order with a nominal redelivery fee.
Depending on the delivery status, an additional charge may be imposed if the change require an additional delivery. Please email us at [email protected] and we will assist you accordingly.
You will receive an initial email notification from us once your order is being processed. A second email containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.
Most packages will reach you within 3 business days. If you did not receive your items or hear from our courier partners after 3 business days, please email us at [email protected] and we will assist you accordingly.
Depending on stock availability, certain items in your order may be shipped from our overseas warehouse, which may take an additional 2 business days.
Please expect a 2 weeks delay in shipping during sale period. Rest assured that we are working hard to get your orders out as soon as possible.
The item must be returned in its original condition (unaltered, undamaged and unwashed), with secured tag intact and in the original ziplock bag packaging.
Mail back to us via registered mail or a courier service which allows tracking, as we will not be liable for any lost mail. The return postage fees will be at your own cost.
Your parcel has to reach us within 30 days from your order being dispatched from our warehouse.
Please note that all sale items are not eligible for return.
Customers found returning items repeatedly will be refused at our discretion.
In the unlikely event that any of the above conditions are not met, we reserve the right to reject your return.
Simply fill up the return checklist found at the back of your invoice, and send it back to us together with your return item.
We will process your return within 7 business days upon receiving and checking that the item received meets all qualifying conditions.
You will be refunded in the form of store credit which will be sent to you via a system generated email. Your store credit is equivalent to the purchase price of each returned item, will never expire and can be used on all merchandise on our website.
Once you have fulfilled the qualifying conditions above, please mail your return item along with the return checklist in a secured package to:
SaturdayClub Warehouse
24 Sin Ming Lane
#03-101 Midview City
Singapore 573970
You may also drop your return into the return box located outside our office, which is available 24x7.
SaturdayClub Office
24 Sin Ming Lane
#02-97 Midview City
Singapore 573970
You can view your store credit after logging into your account.
Your store credit never expires, just as love never ends.
Your store credit is redeemable on all merchandise on our website.
If your available store credit is more than the value of your transaction, the unused portion will be kept in your account and will be applied to subsequent purchases.
If your purchase exceeds the amount on your store credit, you can pay the excess amount in any of our payments accepted.
Products bought with store credit are subject to the same exchange and return policy as any other products.
We reserve the right to refuse, cancel or hold for review any store credit for suspected fraud, mistakenly issued in an incorrect denomination, or for any other violations of our policies.
Regrettably, we are not able to offer an exchange. If you need a different size or colour of an item, you may opt to return your item and place a new order.
All returned items should be sent in their original condition and packaging, including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.
Please note that all sale items are not eligible for return.
Due to hygiene concerns, earrings are non-returnable.
Customers found returning items repeatedly will be refused at our discretion.
We will process your return within 7 business days upon receiving and checking that the item(s) received meets all qualifying conditions. You will be refunded in the form of store credit which will be sent to you via a system generated email.
If you have not heard back from us by the end of 7 business days, follow the steps below:
If after this you're still not receiving our email, please drop us an email at [email protected] and we will sort it out for you.
We’re really sorry and will fix this for you as soon as possible.
Please drop us an e-mail at [email protected] with the following information, within 7 days upon receipt of your order.
i. Invoice number
ii. Product Reference Number (Eg: AXXXXXX)
iii. Description of the issue
iv. Clear photos of the defect or wrong item
Our Customer Service team will get this sorted and get back to you with the next 7 days.
We accept payment via Visa, Mastercard, American Express and PayPal.
If you're still having trouble placing an order after multiple attempts, please drop us an email at [email protected] with a screenshot of the error and we will sort it out for you.
To receive a back in stock notification, simply visit the product page of your favorite items and click the "Notify me when available" button at the bottom of the page. Once the item is restocked, you'll be notified right away via email.
If you've received a back in stock notification, you'll need to be quick as we cannot guarantee how long the item will be back in stock for.
If the item goes back out of stock again before you've purchased it, you'll need to sign up to be notified again.
Helpful Hint: Act quickly when you find a style, size, or color you like! We can never guarantee that an item will be restocked.
Most technical issues can be resolved by clearing your browser's cache and cookies . You'll also need to make sure that you accept our cookies.
If you're not sure how to clear your browser's cache and cookies, please see below:
If you're using Safari on an iOS device, press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select Clear History and Clear Cookies and Data.
Once you've done this, simply open up Safari again and go to our website.
If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies.
Once you've done this, simply close and reopen Chrome again and go to our website.
If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.
If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.
You may need to delete your cookies - a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).
Please note that if you have items in your bag or in your 'Saved items' section that were added when you weren't logged in, you'll need to make a note of the pro duct name/code as deleting your cookies could clear this history.
On most internet browsers you can delete your cookies using ‘Tools' or ‘History'.
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.
If you're still having problems, contact our Customer Care Team with the following information:
You must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there's a few things worth checking:
If your issue isn't password related, here are a few things you may want to check;
If after this you still can't sign in, contact our Customer Care Team giving as much detail as you can about the issue, including screen shots of any error message you get and what you've done so far to try to resolve it.
If you've forgotten your password, it's really simple to get back into your account.
We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account.
