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Free Express Shipping!
We proudly offer free express shipping and handling for all local shipping in Singapore. Free shipping will be applied automatically to all qualifying orders.
No minimum purchase or promotion codes are required.
Most packages will arrive 1 to 3 business days from date of payment.
Do you ship internationally?
We are also available in Hong Kong, Malaysia, Australia, and Japan at the following websites:
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Hong Kong |
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Malaysia |
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Australia |
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Japan |
For other countries that are not listed above, please feel free to drop us an email and our customer service will follow up with you accordingly.
What are the delivery options available?
We provide 3 convenient modes of delivery as follows. Simply select the option that you want at the checkout page.
1) Express Delivery: Courier service where the parcel will be delivered to your doorstep. We deliver to both residential and office addresses. Signature is required upon delivery.
2) Self Collection: You can choose to self-collect the parcel at our office location at 24 Sin Ming Lane #02-97 Midview City Singapore 573970.
Our customer service representative will contact you once the item is ready for collection.
3) POPStation and Locker Alliance: If you can't wait for your parcel, you can choose this option to let your parcel wait for you. Please scroll down for more details.
What is POPStation and Locker Alliance?
POPStation and Locker Alliance is a locker system where you can self-collect your parcels at your own convenience. This way you don't have to sit around at home waiting for your parcel to be delivered to you.
POPStation is conveniently located at more than 200 locations islandwide. You may locate a locker nearest to you via this link https://www.mypopstation.com/locations
Locker Alliance is only available in Punggol during this trial period. Keep a lookout for our announcement once they open up more lockers islandwide!
Is POPStation and Locker Alliance delivery free of charge?
Yes, it is completely free! Currently, we are absorbing the additional charges for delivering your parcel to both locker providers.
How does POPStation and Locker Alliance work?
Select POPStation delivery during checkout and we will dispatch your parcel to the locker location of your choice. You will receive an SMS and Email notification containing your collection PIN and locker number once the parcel has been delivered. You can then head down to the locker to collect it 24/7.
It is important that you enter a valid mobile number in order to receive the SMS.
Do I need to register for a POPStation account to deliver my parcel to a POPStation?
No, you do not need to register for a POPStation account.
What if the POPStation I want is not available in the dropdown list?
If the POPStation you wish to send your parcel to is not available in our dropdown list, please select an alternative POPStation location, but leave us a message/comment on your preferred POPStation location and we will process them accordingly.
How much time do I have to collect my parcel?
For POPStation, you have 5 days from the time you receive the SMS/Email notification to collect your parcel. If you fail to collect your parcel within 5 days of receiving the notification, your parcel will be returned to SaturdayClub and redelivery will be chargeable.
For Locker Alliance, you have 2 days from the time you receive the SMS/Email notification to collect your parcel. If you fail to collect your parcel within 2 days of receiving the notification, your parcel will be returned to SaturdayClub and redelivery will be chargeable.
Can I authorise someone to collect my parcel?
Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the SMS/Email notification to the authorised person at your discretion. Please note that you will bear the full responsibility for supplying the message details to a third party who is collecting the parcel in your name.
Can I return my items to SaturdayClub via POPStation or Locker Alliance?
Currently, SaturdayClub does not offer any return services through locker providers.
What happens if nobody is around to receive the parcel on the day of the delivery?
1) Express Delivery:
AM Mail: Please leave a message at the comment box if you would like us to deliver your items directly to your letterbox.
SmartPac: Please leave us a message at the comment box if you would like us to deliver via SmartPac. For SmartPac, if you are not around to receive the parcel when the first delivery is made, the postman will attempt to place the parcel into your letterbox. If the letterbox is too small or full, your parcel will be sent to the nearest post office for self-collection.
Couriers: If you are not around to receive the parcel when the first delivery is made, our courier partners will contact you directly to schedule for a re-delivery. The parcel will be returned back to us after 5 business days if subsequent attempts to contact/re-deliver the parcel to you fail.
2) POPStation and Locker Alliance:
Good news! You can select this option if nobody is available to receive the parcel. Your parcel will wait for you at a locker location of your choice, for your collection at your convenience.
What happens if I need to change the delivery method after placing my order?
Please email us at [email protected] immediately and we will try our best to get it updated. However, in the event that your parcel has been handed over to our courier partners, they may impose a surcharge for the re-routing.
How do I check the status of my orders?
You will receive an initial email notification from us once your order is being processed. A second email containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.
Most packages will reach you within 3 business days. If you did not receive your items or hear from our courier partners after 3 business days, please email us at [email protected] and we will assist you accordingly.
What is the procedure for Return/Exchange?
At SaturdayClub, your satisfaction is always guaranteed! That is why we allow return and size/colour exchange!
Return Procedure
All returns will be refunded via store credit voucher equivalent to the purchase amount, which you can use for future purchases on our website. Store credit vouchers are valid for 12 months from the date of issue.
Simply send the item(s) that you wish to return using one of the methods below:
1) By mail
Please send your parcel to the mailing address below using a trackable delivery method. Please keep your proof of postage and tracking number when shipping back your returns as this will avoid any dispute in the event of any lost mail. The return postage will be at your own cost, and we are not liable for any return packages that may become lost in transit.
SaturdayClub Warehouse
24 Sin Ming Lane
#03-101 Midview City
Singapore 573970
2) Drop-off at our office
Our office is located at:
24 Sin Ming Lane
#02-97 Midview City
Singapore 573970
Please take note that our office is one floor below our warehouse.
Criteria for returns:
The item(s) must be in their original conditions, i.e. unaltered, undamaged and unwashed, with the secured tag intact and in the original zip lock packaging.
Please complete the return form which can be found at the back of your invoice, and include it together with the return item(s). Kindly ensure that the details are filled in correctly as it will help us to speed up the return process.
All returns have to reach us within 60 days from your order being dispatched from our warehouse, or available for collection.
Upon receiving your return parcel, we will check if the item(s) met all of the qualifying conditions listed above. If yes, the credit voucher will be sent to your email within 7 business days. You can also view it under “My voucher” in your account.
Currently, we do not offer any return and exchange services at POPStation.
Each country has it’s own return address. Please visit the respective country's website to obtain the return address.
Returns outside the stipulated timeframes will not be accepted.
Customers found returning items repeatedly may be refused at our discretion.
Items bought on sale are not eligible for returns.
Exchange Procedure
Drop us an email at [email protected] within 7 business days from the date you receive your item and provide us with the following:
1) Order ID (found on the left hand corner of your invoice; Eg: #175267)
2) Product reference number (eg: A028020103)
3) The alternative size and/or colour of the same product thatyou wish to exchange for
Our Customer Service team will revert to you on within 7 business days after receiving your exchange request. Please drop us an email should you not receive a status update from us after the 7 business days.
Exchange is limited to 1 time for the same item.
Items bought on sale are not eligible for exchange.
How do I know the status of my returns/exchange?
Please allow 7 business days upon receiving your parcel for us to process your returns/exchange request.
For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your original order ID-1 (eg: #201234-1)
For returns: You will receive an email notification containing your credit voucher code once refund has been processed.
If you have not heard back from us by the end of 7 business days, please kindly email us at [email protected] and we will assist you accordingly.
***Saturday Club Pte Ltd (201219826D) reserves the rights to amend any of the policies above
For further questions and inquires please contact us at [email protected]
