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Everyday Free Shipping!

We proudly offer free shipping and handling for all local shipping in Singapore. Free Shipping will be applied automatically to all qualifying orders.


We deliver 365 days a year!


No minimum purchase, coupons or promotion codes are required. 


Most packages will arrive 1 to 3 days* from date of payment.

(*subject to courier services)

 

Do you ship internationally?

Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Singapore.


However, SaturdayClub is also available in Hong Kong, Malaysia and Australia. You may visit us at:


Hong Kong

http://www.saturdayclub.hk

Malaysia

https://saturdayclub.my

Australia

http://saturdayclub.com.au

 

What is POPStation?

POPStation (Pick Own Parcel Station) is a new and secure way to collect your parcels. Select POPStation delivery to have your items delivered to a POPStation near you for self-collection anytime at your own convenience.


POPStation is conveniently located at almost 150 locations islandwide. You may locate the POPStation nearest to you via this link https://www.mypopstation.com/locations

 

Is POPStation delivery free?

Yes, SaturdayClub offers free shipping to POPStations islandwide! There is no additional charge for delivering your parcel to POPStations.

 

How does POPStation work?

Select POPStation delivery during checkout and SaturdayClub will dispatched your parcel to the POPStation location of your choice. You will receive a sms/ email notification containing your collection PIN and locker number once the parcel is delivered to the POPStation. You may then proceed to collect it within 5 days at your own convenience.

*Please enter a valid mobile number in order to receive the SMS

 

Why use the POPStation?

The POPStation provide customers with greater convenience and flexibility in managing their parcel deliveries. Customers can choose to collect their parcel anytime at your own convenience. There is no need to wait at home for the local courier or queue at the post office to collect your parcel. POPStation’s user friendly interface also makes it easy to use and fuss-free!


Do I need to register for a POPStation account to deliver my parcel to a POPStation?

No, you do not need to register for a POPStation account. 

 

What if the POPStation I want is not available in the dropdown list?

If the POPStation you wish to send your parcel to is not available in our dropdown list, please select an alternative POPStation location, but leave us a message/ comment on your preferred POPStation location and we will process them accordingly. 


How much time do I have to collect my parcel from the POPStation?

You will have 5 days from the time you receive the sms/ email notification to collect your parcel from your designated POPStation. If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at OneKM (11 Tanjong Katong Road, OneKM Shopping Mall, Singapore 437157). You will have another 5 days to collect your parcel there. If you failed to do so, the parcel will be returned back to us at SaturdayClub.

 

Can I authorise someone to collect my parcel?

Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the notification SMS or email to the authorised person at your discretion. Please note that you will bear the full responsibility for supplying the message details to a third party who is collecting the parcel in your name.

 

Can I return my items to SaturdayClub via POPStation?

Currently, SaturdayClub does not offer any return service at POPStation. 


What happens if nobody is around to receive the parcel when the delivery is made?

At SaturdayClub, we make use of different last mile delivery options to ensure our customers receive their parcels on time.


AM Mail: Parcels will be dropped into customer's letterbox.


SmartPac: If you are not around to receive the parcel when the first delivery is made, the Postman will attempt to place the parcel into your letterbox. If the letterbox is too small/ full, your parcel will be sent to a nearby Post Office for self collection. 


Couriers: If you are not around to receive the parcel when the first delivery is made, our courier partners will contact you directly to schedule for a re-delivery.

The parcel will be returned back to us after 5 business days, if attempts to contact/ re-deliver the parcel to you fail.


POPStation:If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at OneKM (11 Tanjong Katong Road, OneKM Shopping Mall, Singapore 437157). You will have another 5 days to collect your parcel there. If you failed to do so, the parcel will be returned back to us at SaturdayClub.


If you did not receive your parcel or hear from our courier partners after 5 business days, please email us at admin@saturdayclub.com and our Customer Service team will be glad to assist you.

 

Do I need to register for an account in order to make purchases?

Yes. An account is needed to facilitate your purchases. Your account will also allow you to view details of all your orders and your credit vouchers.

 

How should I do if I forgot my password?

You can reset your password by going to the Log In page and click on “Forgot your Password”.

 

How do I place an order?

  1. Log In to your account

  2. Select the item / items you wish to purchase, select your color and size

  3. Click " Add to Bag "

  4. Move your cursor to your shopping cart and click on  “Pay Now”

  5. Enter voucher code (if any) and select “Add”

  6. Check that the value of your voucher has been deducted from your total cost

  7. Choose your delivery address

  8. If you have any special request/instruction for us, please leave us a message

  9. Agree to the terms of service by checking on the checkbox

  10. Click "Pay securely now"

  11. You will be directed to PayPal secured site for payment. Proceed with payment.You can either pay using your PayPal account, or pay using a credit/ debit card by selecting "Checkout as Guest" option.

  12. If your payment is successful, you will receive an email with your invoice and purchase details.

 

Can I remove items from my order?

Orders cannot be changed once you have checked out your shopping cart.

 

How to I check the status of my orders?

You will receive an email notification from us when your order is being processed, and another email notification containing the delivery tracking information once your order is being dispatched. 

 

Most packages will reach you in 1 to 3 business days.If you do not receive your items after 3 business days, please email us at admin@saturdayclub.com and our Customer Service team will be glad to assist you.

 

How long are items kept in my shopping bag?

Items in your shopping bag are not reserved as long as payment has not been made.

 

What happens when a certain style is "Sold Out”?

We will try our best to replenish sold out items. We welcome customers to send us feedback at admin@saturdayclub.com for any items which they hope to be restocked!


What happens if I received a wrong or defective item?

In the unfortunate event that you have received a wrong or defective item, please email us at admin@saturdayclub.com and our Customer Service team will be glad to assist you.

 

How can I make payments?

We accept PayPal, VISA or Mastercard.

 

Can I pay directly WITHOUT registering an account with PayPal?

Yes, PayPal accepts payment via a Debit / Credit Card under their Guest Checkout option.

 

Can I pay with bank transfers or ATM cash transfer?

Unfortunately, we do not accept bank or ATM cash transfer.

 

Is it safe to use my credit card on your website?

Yes absolutely! We do not retain your credit card information after your order is complete. Rather, you are directed to PayPal secured site for payment. 

 

How can I be sure that my payment is successful?

After successful payment at PayPal, you will receive an email with the subject “Your payment to Saturday Club Pty Ltd” from service@paypal.com.sg
 

If you do not receive this email shortly after your successful payment at PayPal, please contact us at  admin@saturdayclub.com and our Customer Service team will be glad to assist you.

 

What is the procedure for Return/ Exchange? 

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do Returns and Size Exchanges! 

*Return/ Size Exchange is limited to 1 time for the same item. There will be no exchange to a different item.

 

Qualifying conditions*: 

1) Original Packaging (ziplock bag), 2) Secured tag intact, 3) Unaltered, 4) Undamaged and 5) Unwashed

 

SaturdayClub reserves the right to reject any Return or Exchange if any of the above conditions are not met.

 

Return:

Returns will be in the form of credit vouchers, with a 6months validity. Credit vouchers are strictly non-refundable and not eligible for extension

 

Simply complete our Return Form (at the back of your invoice) and send the item back to us in their original packaging. Postage/ courier fees for returns will be at customer's own costs. We encourage you to send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.

*Please note SaturdayClub does not offer any return/exchange service at POPStation currently.


All parcels have to reach us within 14 business days from the date you receive your item. Upon receiving and checking the item(s) received met all our qualifying conditions, a credit voucher, with a non-extendable 6 months validity, will be sent to you via a system generated email.

You can also view your credit voucher under ‘My Voucher’ in your account.

 

Exchange:

1) Email us at admin@saturdayclub.com within 7 business days from the date you receive your item and provide us with the:  

a) Order ID (found on the left hand corner of your invoice. Eg: #175267)

b) Product reference number (eg: A028020103)

c) Size and colour you wish to exchange to

*Please note that there will be no exchange to a different item

 

2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.

 

3) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.

*Please note SaturdayClub does not offer any return/exchange service at POPStation currently.

 

4) Upon receiving your parcel and checking all qualifying conditions are met, please allow 7 business days for the new item to reach you.


Late Returns

Returns outside the stipulated timeframes may/ may not be accepted at the discretion of SaturdayClub.


Repeated Returns

Customers found returning items repeatedly may be refused at our discretion.

 

How do I know the status of my return/exchange?

Please allow 7 business days upon receiving your parcel for us to process your return/exchange request.


For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your orginal order ID-1 (eg: #201234-1)

 

For return: You will receive any email notification containing your credit voucher code once refund have been processed. 


If you did not receive your refund or exchange item by the end of 7 business days, please kindly email us at admin@saturdayclub.com and our Customer Service team will be glad to assist you.

 

Are the colors portrayed on the computer similar to the product?

We try our best to ensure that the colors portrayed on our website are accurate. Our dedicated team of photographers and designers adhere to a stringent procedure whereby each product is physically compared to the computer monitor for best match of color. However, kindly understand that actual colors may vary due to the type of devices, display or resolution settings used to view our website.

 

  

Updated : 8 May 2017

***Saturday Club Pte Ltd (201219826D) reserves the rights to amend any of the policies above

 For further questions and inquires please contact us at admin@saturdayclub.com