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Everyday Free Shipping!


We proudly offer free shipping and handling for all local shipping in Singapore. Free shipping will be applied automatically to all qualifying orders.

No minimum purchase, coupons or promotion codes are required. 

Most packages will arrive 1 to 3 business days* from date of payment.


*subject to courier services

 

 

Do you ship internationally?

Unfortunately, we do not provide international shipping at this moment. We are only able to ship locally within Singapore.


However, SaturdayClub is also available in Hong Kong, Malaysia, Australia, and Japan. You may visit us at:

Hong Kong

https://saturdayclub.hk

Malaysia

https://saturdayclub.my

Australia

https://saturdayclub.com.au

Japan

https://saturdayclub.jp

 

What are the delivery options available?

We provide 3 convenient modes of delivery as follows. Simply select the option that you want at the checkout page.


1) Express Delivery: Courier service where the parcel will be delivered to your doorstep. We deliver to both residential and office addresses. Signature is required upon delivery.


2) Self Collection: You can choose to self-collect the parcel at our office location at 18 Sin Ming Lane #06-07 Midview City Singapore 573960.

 

Our operating hours are as below:

Mon - Fri: 10:00 AM - 6:00 PM

Closed on Weekends and Public Holidays

Do give us a call before dropping by to ensure someone is around to attend to you.

Contact Number: 65701572

 

3) POPStation and Locker Alliance: If you can't wait for your parcel, you can choose this option to let your parcel wait for you. Please scroll down for more details.


What is POPStation and Locker Alliance?

POPStation and Locker Alliance is a locker system where you can self-collect your parcels at your own convenience. This way you don't have to sit around at home waiting for your parcel to be delivered to you.


POPStation is conveniently located at more than 200 locations islandwide. You may locate a locker nearest to you via this link https://www.mypopstation.com/locations

 

Locker Alliance is only available in Punggol during this trial period. Keep a lookout for our announcement once they open up more lockers islandwide!


Is POPStation and Locker Alliance delivery free of charge?

Yes, it is completely free! Currently, we are absorbing the additional charges for delivering your parcel to both locker providers.


How does POPStation and Locker Alliance work?

Select POPStation delivery during checkout and we will dispatch your parcel to the locker location of your choice. You will receive an SMS and Email notification containing your collection PIN and locker number once the parcel has been delivered. You can then head down to the locker to collect it 24/7. 


It is important that you enter a valid mobile number in order to receive the SMS.


Do I need to register for a POPStation account to deliver my parcel to a POPStation?

No, you do not need to register for a POPStation account. 


What if the POPStation I want is not available in the dropdown list?

If the POPStation you wish to send your parcel to is not available in our dropdown list, please select an alternative POPStation location, but leave us a message/comment on your preferred POPStation location and we will process them accordingly. 

 

How much time do I have to collect my parcel?

For POPStation, you have 5 days from the time you receive the SMS/Email notification to collect your parcel. If you fail to collect your parcel within 5 days of receiving the notification, your parcel will be returned to SaturdayClub and redelivery will be chargeable.


For Locker Alliance, you have 2 days from the time you receive the SMS/Email notification to collect your parcel. If you fail to collect your parcel within 2 days of receiving the notification, your parcel will be returned to SaturdayClub and redelivery will be chargeable.


Can I authorise someone to collect my parcel?

Yes, you may authorise someone to collect your parcel from POPStation on your behalf, by forwarding the SMS/Email notification to the authorised person at your discretion. Please note that you will bear the full responsibility for supplying the message details to a third party who is collecting the parcel in your name.


Can I return my items to SaturdayClub via POPStation or Locker Alliance?

Currently, SaturdayClub does not offer any return services through locker providers.



What happens if nobody is around to receive the parcel on the day of the delivery?

1) Express Delivery: 

AM Mail: Please leave a message at the comment box if you would like us to deliver your items directly to your letterbox.


SmartPac: Please leave us a message at the comment box if you would like us to deliver via SmartPac. For SmartPac, if you are not around to receive the parcel when the first delivery is made, the postman will attempt to place the parcel into your letterbox. If the letterbox is too small or full, your parcel will be sent to the nearest post office for self-collection. 


Couriers: If you are not around to receive the parcel when the first delivery is made, our courier partners will contact you directly to schedule for a re-delivery. The parcel will be returned back to us after 5 business days if subsequent attempts to contact/re-deliver the parcel to you fail.

 

2) POPStation and Locker Alliance:

Good news! You can select this option if nobody is available to receive the parcel. Your parcel will wait for you at a locker location of your choice, for your collection at your convenience.


What happens if I need to change the delivery method after placing my order?

Depending on the delivery status, an additional charge may be imposed due to the additional delivery required. Please email us at admin@saturdayclub.com and we will assist you accordingly.

 

How do I check the status of my orders?

You will receive an initial email notification from us once your order is being processed. A second email containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.

 

Most packages will reach you within 3 business days. If you did not receive your items or hear from our courier partners after 3 business days, please email us at admin@saturdayclub.com and we will assist you accordingly.



What is the procedure for Returns/Exchange? 

At SaturdayClub, your satisfaction is always guaranteed! That is why we allow our customers to do returns or exchange for a different size.

 

The qualifying conditions are: 

1) Original ziplock bag packaging and with the secured tag intact

2) Unaltered, undamaged and unwashed

3) Returns/Exchange is limited to one time for the same item

4) Exchange is not allowed to a different item

5) Returns/Exchange are not allowed for sales items

 

We reserve the right to reject any Returns/Exchange if any of the above conditions are not met.

 

Return Procedure:

Returns will be in the form of credit vouchers with 6 months validity period. Credit vouchers are strictly non-refundable and not eligible for extension.

 

Simply complete our Return Form at the back of your invoice and send the item back to us in their original packaging. Postage/courier fees for returns will be at your own cost. Please send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.


Please note that SaturdayClub does not offer any returns/exchange service at POPStation.


All parcels have to reach us within 14 business days from the date you receive your item. Upon receiving and checking the item(s) received met all our qualifying conditions, a credit voucher, with a non-extendable 6 months validity, will be sent to you via a system generated email.

You can also view your credit voucher under ‘My Voucher’ in your account.

 

Exchange Procedure:

Email us at admin@saturdayclub.com within 7 business days from the date you receive your item and provide us with the following:  

1) Order ID (found on the left hand corner of your invoice. Eg: #175267)

2) Product reference number (eg: A028020103)

3) Size and colour you wish to exchange* to


*Please note that there will be no exchange to a different item

 

Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.

 

Postage fees for returns will be at your own cost. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.

 

Please send your returns to:

Attn: SaturdayClub C/O

Roadbull Logistics Pte Ltd

15 Pandan Crescent Level 4

Fulfilment Warehouse

Singapore 128470

 

Each country has its own return address. Please visit the respective country's website to obtain the return address.

 

Please allow 7 business days, upon the receipt of your returned item, for us to process your exchange.

 

Late Returns

Returns outside the stipulated timeframes may/ may not be accepted at the discretion of SaturdayClub.

 

Repeated Returns

Customers found returning items repeatedly may be refused at our discretion.

 

How do I know the status of my returns/exchange?

Please allow 7 business days upon receiving your parcel for us to process your returns/exchange request.


For exchange: You will receive an email notification from us when your exchange order is being processed, and another email notification containing the delivery tracking information once your exchange item has been dispatched. The order ID for exchange will be your original order ID-1 (eg: #201234-1)

 

For returns: You will receive an email notification containing your credit voucher code once refund has been processed. 


If you have not heard back from us by the end of 7 business days, please kindly email us at admin@saturdayclub.com and we will assist you accordingly.



 

 

***Saturday Club Pte Ltd (201219826D) reserves the rights to amend any of the policies above

 For further questions and inquires please contact us at admin@saturdayclub.com